Choice vs. Smart Choice

Joel on Software: Choices = Headaches

THANK you. Joel succinctly and illustratively makes a point with which I agree wholeheartedly: too many choices are a bad thing.

Around the workplace, I’m an outspoken advocate of individual choice — particularly with respect to things like our physical work environment, the hours we work (i.e. flex time), and our individual hardware and software tools. That’s because, historically, we’ve had little or no choice. Some choice is better than no choice. Things are better, and improving all the time, step by step. But we still exist somewhere near the conservative extreme of the spectrum, and so I still feel compelled to advocate choice.

On the opposite extreme of the spectrum is the kind of thing Joel is talking about. Maybe software design and office management are apples and oranges to you, but ultimately their aim is asking the same question, “what is your preference?”

To augment Joel’s point, think of it like this: each of us is actually a manager of at least one employee: a computer. We make requests of our computers and ask them to perform duties: show me my email, let me write some code, send this file to Bob.

A computer program that offers too much choice is like an employee who can’t think for himself, who requires micromanagement and babysitting.

Imagine if my supervisor came by and asked me to write an Issue Paper for the board. What if I answered his request with a list of questions of my own?

  1. What should the subject matter of the paper be?
  2. How many paragraphs should the paper contain?
  3. How many footnotes?
  4. Should I use MLA-style reference citations?
  5. Should I include an executive summary?
  6. If I use the word “color,” would you prefer I used the British spelling (“colour”)?
  7. Should I use straight quotation marks or curly ones?

At least the first question started to touch on discussion that was relevant given the context. Even though I would deserve to be laughed at after my barrage of irrelevancy, Chris would probably be nice and give me some direction that would lead to greater self-sufficiency in me. Either that, or he would acquiesce and exhaustively answer all of my questions, and when the paper is done he would realize that having me there to help him really didn’t save him much time or effort. He would realize that I really hadn’t put any thought into helping him make a smart choice — I had only catalogued an exhaustive list of every choice, relevant or not, smart or not.

That’s what it feels like to use software that offers too many choices. That’s what it feels like whenever I’m trying to get something done in Windows or KDE, or when I want to make an Infragistics control just do something simple (they can do powerful things, but they can’t do anything simply).

What’s the alternative? An employee who takes some initiative, who does some of the smart thinking, independently. Software that takes some initiative, that does some of the smart thinking, independently.

I don’t need a hundred choices as long as I’m given the smartest three that make sense given what I’m trying to do. Think the computer can’t possibly be so helpful? Of course it can! If Joel’s example wasn’t enough, I’d be glad to show you how Windows’ numerous and partially-but-not-entirely redundant configuration panels for my wife’s WiFi card could be consolidated into a single panel.

If this is starting to sound too negative, then here’s the positive: let’s take some initiative and do some of the smart thinking every time we design a piece of software. Let’s shoot for making software products that are as valuable as independently thinking employees. And let’s advocate greater choice and diversity in the workplace, too, so programmers whose cup of tea is not micromanaging and babysitting the computers they employ can unleash even greater productivity.

[Insert video clip of the British parliament pounding their desks and shouting "Hear, hear!"]

On the Unimportance of Smart

An acquaintance of mine prides herself on being smart and having accomplished things in life because of being smart. But, to me, it’s obvious from listening to her words that her intelligence — her raw IQ — barely threatens to eclipse the average. That may sound brutal, but such a perception is exactly the point of this entry. So where do her accomplishments come from, if not her surpassing intelligence? Mainly, she just has gumption — the spark of passionate desire, the dedicated hardheadedness, and the sheer ballsiness to pursue her goals. But she rarely credits anything resembling such qualities; she prefers to credit her smarts which I believe just aren’t anything to write home about.

From casual observation, I’d say this is true for a lot of people, too. Among the “smart kids” I knew from high school and college, very few of them truly seemed to possess exceptional intelligence. What was chalked up as raw Brain by teachers, parents, and the individuals themselves actually seemed to me a glorious, diverse palette of other virtues that went strangely unrecognized, or rather misrecognized as simple cognitive ability.

Collectively, we seem to revere intelligence extremely highly — higher, I’d argue, than any other virtue that has application outside the confines of our private lives.

This has certainly been my own judgement over long periods of my life. What could be more valuable than being innately smart, I thought at one time, since it is the one virtue that can give birth to all others? At other times in my life, being a smart kid was the only aspect of myself I didn’t altogether hate; I valued intelligence because, I thought, it was all I had to cling to in this world, all I had of worth.

But of course not all virtue can be born of raw reason. Our postmodern science fiction is replete with stories of passionless, superintelligent computers receiving their most powerful enlightenment through a proverbial Android’s Holy Grail: the smallest drop of human emotion. And early Romantic works like Frankenstein also express that side of our culture that believes in the danger of embracing our rational intelligence too zealously, neglecting our other faculties. Clearly there has existed a thread of our culture that has recognized over-valuing of intelligence ever since the Enlightenment vaulted intelligence to the primacy of our values.

But the Enlightenment, I’d argue, in addition to being an historical term not without a twinge of irony, never really ended. We’re still living it. We pour gobs of money and manpower into an educational system that produces the occasional poet and ridiculed philosophy major, but mostly recognized academics like lawyers, scientists, journalists, and doctors. And as a result, our doctors have ensured that we’re living longer than ever before.

But aren’t most of those long lives still lived in quiet desperation?

A conversation with another friend yesterday partially prompted this post. “There are many more important things to have,” I told my friend, “than smarts.” “Like what?” she asked me. I fumbled a couple of trite-but-true poetic virtues, but then a big one struck me: humility. Humility is the central ingredient to Taoist values. It’s also the key to Christian repentance, forgiveness, and compassion. And it’s also that virtue that encourages us to recognize our lack of understanding of the universe — that virtue without which even the most brilliant scientist might be prone to embracing a fallacious hypothesis. Humility is the virtue that, nowadays, I would find far easier to argue as the one virtue from which all others are born.

But we certainly don’t teach humility in schools. Nor do we teach compassion, or peacemaking, or selflessness, or awareness. I believe we don’t teach them in schools because, to varying degrees, virtue always implies a value judgement, and we’re collectively offended by any value judgements in public or government-sponsored arenas like schools. The only value judgement our schools tacitly teach kids is the value of being smart above all else; anything else is outside schools’ purview.

But more to the point, are other virtues really in demand? Ask yourself when you last looked at someone, deeply awed, and said, “Wow, that person is so humble.” See? No one cares about humble.

No one cares about “humble” because “humble” doesn’t get you stuff. Humble won’t let you rise to the top of a corporation, or let you patent a new hybrid fuel engine, or let you release a multi-platinum album. “Humble” does not lead to power, fame, or glory of any kind. People don’t talk about the humble, because there’s probably not much to talk about; they’re quiet people whose actions have largely invisible consequences. The humble seem powerless. They say that absolute power corrupts absolutely, but I say the opposite: absolute power is wrought by absolute corruption. But if power and corruption are mutually exclusive with humility, then what could humility possibly get you?

Humility lets you sleep at night.

Christ so famously said, “The meek shall inherit the earth.” I’ve always been somewhat puzzled by this, since the meek have no desire to possess the earth in the first place — that’s what makes them the meek. But the greater message of the Beatitudes — that the humble underdogs are more receptive to God’s saving grace than any others — is something I recognize as absolute Truth. And though I make the point in the context of Christianity for the sake of high-profile recognition, the virtue and its rewards span all faiths — even a lack of it.

What finally got me thinking about all this enough to write about it was a walk to the mailbox yesterday evening. Inside I found my new Mensa membership card. I had renewed my old membership over the web during a bad night a couple weeks ago. I had been depressed, stewing, and a little drunk. I had felt like I couldn’t do anything right, but at least I was smart, damn it. I even had a test that said so. A quick renewal fee charged to my credit card, and five to ten business days later, and I had a card that said so, too. Beer and brains was all it took to give me worth to the world.

And, in truth, intelligence does have worth. But intelligence can accomplish little good as a virtue respected solely for its own sake, without the greater context of humility, compassion, and whatever other virtues you care to recognize.

More importantly, intelligence has no bearing on our worth as human beings. Intelligence recognizes worth in only that which has reason to be. Ultimately, no matter one’s faith or lack thereof, the only answer to “why are we here?” is the fulfillment of our great ministry to one another. That ministry could be of God’s love or of secular humanist love, or any of the other shades of color that come from the great box of faith and philosophy crayons (heh). Without our great ministry we are utterly reasonless. Intelligence cannot give our lives worth; only our other virtues can do that.

That’s why, when I consider a person’s intelligence to be not among her outstanding virtues, I don’t see that as brutal. That person happens to be a wonderful, well-rounded human being. I can learn much just by quietly paying attention to her, and I’m already a better person just for having known her. Her life enriches my own. But these are not opinions formed through relentless logic, nor should they be.

No matter how intelligent a human being is, he can never find worth in his own life or in those around him through the means of reason. No matter how smart he is, he must lay down the craving for intellect and embrace his humility before he can end his life’s quiet desperation. No matter how sweet the fruit of knowledge tastes, he must forsake his appetite for it before he can walk back into Eden.